T-Mobile starts climbing J.D. Power’s network quality rankings, but Verizon remains on top

Some changes taking place in the wireless industry. Though they all have a ways to go, it’s interesting to see this kind of change from T-Mobile.


As usual, Verizon remains king of mobile network quality, according to J.D. Power’s most recent analysis of common mobile voice, SMS and data problems on U.S. carrier networks. But below the top spot, some interesting things are happening.

[company]Verizon[/company] didn’t run the board as it usually does. In the mid-Atlantic — one of the six geographical regions J.D. Power measures — [company]AT&T[/company] took the top slot. And even more interestingly, [company]T-Mobile[/company] has started challenging AT&T for the number-two ranking in some key places.

JD Power Network quality 2014

T-Mobile ranked just behind Verizon in the Northeast, with an average of 11 problems per 100 mobile interactions, compared to 10 for Verizon. In the West, Verizon’s lead was far greater, with an average of 10 problems per 100 mobile interactions compared to T-Mobile’s 13, but the score was enough to beat out AT&T.

It makes sense that T-Mobile would be strongest in the Northeast and on…

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